Do not use Track+ for urgent or emergency communication. Contact local emergency services or an appropriate healthcare professional when immediate help may be needed.
Eligibility and agreement
Track+ is for adults age 18 or older. By creating an account or using Track+, you agree to these Terms and the Track+ Privacy Policy. If you do not agree, do not use the service.
An organization and recordkeeping tool
Track+ records and organizes information entered by you or received from a service you connect. It does not diagnose, prescribe, recommend a dose, confirm that an injection site is appropriate for you, continuously monitor emergencies, or replace a clinician, pharmacist, medication label, or manufacturer instruction.
The anatomical map is a logging aid, not injection training. Verify the medication, concentration, prescribed volume, vial, lot number, beyond-use date, route, and clinician-approved site before every injection.
Your account and records
You are responsible for accurate entries, protecting your credentials and devices, and promptly reporting unauthorized access. You retain your rights in content you upload and allow VeilPoint Corp. to host, process, display, transform, and transmit it only as needed to provide the features you select.
Do not upload another person's records without authority, unlawful material, malware, or deceptive information. Keep original source documents. The original document controls over a value extracted or summarized by Track+.
Reminders and calculations
Schedules, vial deductions, supply estimates, adherence status, site history, lot notices, beyond-use-date notices, and reminders depend on correct entries and device availability. Notifications may fail because of permissions, battery restrictions, network outages, time-zone changes, operating-system behavior, or service interruptions.
Basic and Premium subscriptions
Track+ Basic and Track+ Premium are paid subscriptions. Basic has no free trial. Typing and saving instances are included in the Track+ Basic subscription. Premium includes the additional features displayed on the purchase screen, including Daily Review and journal check-in reminders.
Eligible new Premium subscribers may receive a 7-day free trial when offered by the applicable store. Eligibility, the selected plan, the price after the trial, and billing terms are shown before purchase. A trial is not available to every account or with every offer.
Subscriptions renew automatically unless canceled through Apple or Google before renewal. A trial converts to the paid subscription under the terms shown by the store unless canceled in time. The store shows the price, applicable taxes, and billing period before purchase. Access follows the verified subscription status and applicable store grace periods; loss of paid access does not itself delete your account or records. Deleting a Track+ account does not automatically cancel an Apple or Google subscription.
Current release boundaries
Home-arrival reminders, new clinic pairing, and wearable synchronization are not included in this launch release. Full offline record access and two-way offline synchronization are not included. Some functions require an internet connection even when a previously scheduled local notification can still appear.
A clinic or other recipient may retain records you previously shared, including records it is legally required to maintain. No message or record in Track+ should be treated as an emergency communication channel.
AI and extracted information
AI-assisted organization, report extraction, and summaries may omit or misclassify information. Review results against your entry and source document. AI output is not a diagnosis, treatment recommendation, medication attribution, or authorization to change a dose.
Acceptable use
You may not interfere with the service, access another person's account without authority, probe security controls, use automated means that burden the service, upload malicious content, violate law, or use Track+ to provide unlicensed medical services.
Availability, warranties, and responsibility
We may maintain, modify, suspend, or discontinue features when reasonably necessary for security, law, third-party requirements, or product operation. Connected services and store features may be unavailable by device, region, permission, membership, or provider decision.
To the fullest extent permitted by law, Track+ is provided on an "as available" basis without a guarantee that every reminder, connection, calculation, extraction, or notification will be uninterrupted or error-free. Nothing in these Terms limits rights or remedies that cannot legally be limited.
Questions
Questions about these Terms may be sent through the VeilPoint Corp. contact page. These Terms are governed subject to applicable law and non-waivable consumer protections in your jurisdiction.