Privacy, explained clearly.

Depending on the features you choose, Track+ may process:

• Account and profile information such as your name, email, phone number, date of birth, address, profile selection, and account-security information.
• Medication and treatment records, including medication names, concentrations, prescribed volumes, schedules, vial amounts, lot numbers, beyond-use dates, storage conditions, injection dates, sites, pain ratings, notes, and follow-up responses.
• Journal and instance information, including observations, durations, ratings, free-text notes, and structured fields you review.
• Reports and documents you upload, including laboratory and body-composition reports, extracted values, source dates, and generated exports.
• Recorded voice you choose to transcribe, and text or source documents you choose to process using an AI-assisted feature.
• Purchase and subscription status received from Apple, Google, and RevenueCat. Track+ does not receive your complete payment-card number.
• Limited device, security, and operational information used to authenticate sessions, prevent abuse, support subscriptions and reminders, and diagnose failures. On iOS, RevenueCat also receives the device's identifier for vendor when available.

We use information to operate features you request, maintain your account, calculate schedules and vial inventory from your entries, generate reports, organize journal content, deliver reminders, process subscriptions, secure the service, answer support requests, and meet legal obligations. Account-linked purchase and operational metadata also support subscription and service analytics.

Track+ does not diagnose a condition, decide that a medication caused an observation, or authorize a dose change. Original source documents and clinician instructions control over extracted or summarized information.

AI-assisted processing is optional and sends the selected content through the Track+ server to the provider used for that feature. This can include personal or health information within your recording, notes, or document, including identifying details visible in a report.

• Voice transcription sends the recorded audio to OpenAI to turn speech into editable text.
• Journal-note organization sends the note text to OpenAI or Anthropic, depending on the service configuration, to suggest structured fields and a summary.
• Instance-title suggestions send the instance details to Anthropic to suggest an editable title.
• Laboratory extraction sends the selected report's contents to OpenAI or Anthropic, depending on the service configuration. Body-composition extraction sends the selected report's contents to Anthropic. These requests are not limited to the values ultimately shown in the app.

You can decline AI processing and continue using supported manual entry. AI output can be incomplete or wrong. Review structured fields, extracted values, and summaries against your entry or source document before saving or relying on them. Choosing not to send a new request does not erase information already processed or saved.

Service providers receive information needed for their roles: Render hosts the application server and database; Resend delivers account-recovery email; Apple, Google, and RevenueCat process store subscriptions and access status; OpenAI and Anthropic process the optional AI requests described above. Uploaded source documents and saved records may be retained in the Track+ database, not only on your phone.

We do not sell personal health information or use it for targeted advertising. Exporting, printing, or sharing a report with a recipient is your choice and creates a separate copy outside Track+.

The current launch app does not request device location or offer home-arrival reminders. New clinic pairing and wearable synchronization are not included in this release. Removing a feature does not itself delete information previously saved or copies previously shared with an authorized recipient.

Previously authorized clinic connections may remain active until disconnected; removing new pairing from this release does not itself stop their authorized sharing or messages.

Medication reminders are time-based. Premium includes journal check-in reminders and Daily Review, with independently selected times. Notification permission, battery restrictions, network conditions, and operating-system behavior may delay or prevent alerts. You can manage notification permissions in system settings. Full offline record access and two-way offline synchronization are not part of this release.

We use technical and organizational safeguards intended to protect information, but no service can guarantee absolute security. Account-deletion requests lock the Track+ account and begin a 30-day recovery period. After that period, account records are removed from the primary system, subject to backup expiration and records another recipient must retain independently.

Track+ cannot delete copies you exported, printed, downloaded, or separately provided to another recipient. A clinic may retain records it is legally required to maintain.

You may update profile information, control optional permissions and AI requests, manage or restore a subscription through the applicable store, export supported records, and request account deletion. Depending on where you live, you may also have rights to access, correct, obtain, or delete information and to appeal certain privacy decisions.

Track+ is intended only for adults age 18 or older. We do not knowingly permit an under-18 user to create an account.

For privacy questions or requests, use the VeilPoint Corp. contact page. Do not send passwords, verification codes, complete laboratory reports, or unnecessary health details by email.