Delete your Track+ account and data.

Email support@veilpointcorp.com with the subject Track+ account deletion request. Send it from the email address registered to your Track+ account whenever possible.

Start a deletion request by email

This opens your email app; the request is sent only when you send the message. If no email app opens, copy the address above into your email service. You do not need to reinstall Track+, sign in here, or buy a subscription.

If you cannot access your registered email, explain that in your message so support can arrange an ownership check. Never send your password, verification codes, medical reports, or payment-card details. A request from an unverified email does not automatically delete an account.

1. 1
   Sign in

   Open Track+ using the account you want to delete.

2. 2
   Open Settings

   Select Delete account in the account and support options.

3. 3
   Select Delete account

   Review the deletion, clinic-sharing, export, and subscription notices.

4. 4
   Confirm the request

   Enter the current password and complete the confirmation shown in the app.

Once the request is verified and processed, the account is locked and a 30-day recovery period begins. An in-app request verifies your current password before starting this period. An email request must first be verified by support.

During those 30 days, use Restore pending account on the sign-in screen with your account credentials if you change your mind. After the recovery period, the scheduled deletion process removes the account and its associated records from the primary system. Previously granted external connections are not automatically restored.

Primary-system deletion includes your account and profile, any home coordinates retained from earlier versions, medications and vials, injection plans and logs, journal and instance entries, lab and body-composition values, uploaded documents stored with your account, and associated app records.

The current release does not request device-location permission or collect new home coordinates. Removing the home-arrival reminder feature does not, by itself, delete information retained from earlier versions.

Export anything you want to keep before requesting deletion. Signing out, uninstalling Track+, or canceling a subscription alone does not delete your account.

Backup copies are separate from the primary system and are not erased immediately when a request is made. Contact support for information about retained backup copies and their applicable retention period. Payment stores and other independent recipients control their own records.

Track+ cannot recall copies you downloaded, printed, emailed, or shared as a PDF. If you previously shared records with a clinician or another recipient, contact them about their copies.

For related information, read the Track+ Privacy Policy or contact support@veilpointcorp.com.